karkya's Privacy Policy — Your Information Is Our Responsibility
karkya is fully committed to protecting your personal information. In this policy, we clearly explain what information is collected, why it is collected, and how it is kept secure.
1 Introduction and Scope of Policy
karkya ("we", "our", or "platform") is an online casino and betting platform that provides entertainment gaming services for users in Bangladesh. We believe your privacy is a fundamental right, and protecting that right is our responsibility.
This privacy policy ("Policy") explains what types of information we collect about you when you use karkya's website, mobile version, and related services, how that information is used, with whom it may be shared, and what measures we take to protect your information.
This policy is connected to and complements our Terms and Conditions and Responsible Gaming Policy.
2 What Information We Collect
When you register and use the karkya platform, we may collect the following categories of information:
Identity Information
Information you provide at the time of registration, such as:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Documents required for identity verification (KYC process)
Financial Information
For processing transactions:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction dates and amounts
Activity Information
Collected automatically while using the platform:
- Game history and betting records
- Login time and duration
- Preferred games and categories
- Account session information
Technical Information
Automatically recorded when you access the site:
- IP address and device identifier
- Browser type and version
- Operating system information
- Cookie and session data
- Referral source (where you came from when you accessed the site)
3 Purpose of Using Information
karkya uses your personal information only for lawful and necessary purposes. The main reasons for using your information are outlined below:
Account Management and Identity Verification
Your name, email, and date of birth are used to create, maintain, and secure your account. Through age verification, we ensure that only individuals aged 21 or older are able to operate an account on the platform.
Processing Financial Transactions
Financial information is used to complete deposit and withdrawal requests, verify transactions, and protect financial security. We do not store complete payment card or account details on our servers.
Fraud Prevention and Security
We analyze technical and transaction-related information to detect and prevent unauthorized access, misappropriation of funds, creation of multiple accounts, or other dishonest activities.
Providing Customer Support
When you contact us via our 24/7 live chat or email, your account and transaction information is used to help resolve your issue.
Service Improvement and Analysis
Anonymous and aggregated data is analyzed to improve platform performance, add new games or features, and further enhance the user experience.
Promotional Communications (Subject to Consent)
If you have consented to marketing communications, we may inform you about bonus offers, tournament updates, or special events. You may withdraw this consent at any time.
4 Cookies and Tracking Technologies
The karkya website uses various types of cookies and similar technologies that improve your browsing experience and help keep the platform functioning correctly.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and core platform operations. They cannot be disabled.
Analytics Cookies
These collect site usage statistics (such as how long a page is visited) so we can improve service quality. This information is anonymous.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personal preferences.
5 Sharing Information with Third Parties
karkya never sells your personal information or provides it to third parties for advertising purposes. However, some information may be shared in the following limited circumstances:
Service Provider Partners
Only the necessary information is shared with payment gateways (bKash, Nagad, Rocket, Upay, banks), game software providers, and technology service providers. These partners are contractually bound to protect the confidentiality of your information.
Legal and Regulatory Requirements
Information may be disclosed in compliance with applicable law in response to a court order, legal investigation, or a legitimate request from authorities. In such situations we are legally obligated, and will make every effort to notify you in advance where possible.
Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity, but that entity will also be required to comply with the same privacy standards.
6 Information Security Measures
To ensure the security of your information, karkya follows industry-standard security technologies and practices.
SSL Encryption
All connections on the site are secured by SSL/TLS encryption, which protects your information from third parties while it is transmitted over the internet.
Password Hashing
Your password is never stored directly — it is converted using an advanced hashing algorithm in a one-way transformation.
Access Control
Only authorized staff can access your information, and only to the extent necessary for their work.
Secure Data Storage
Your information is stored on secure servers and is protected through regular backups and security audits.
7 Data Retention Period
karkya retains your personal information only for as long as it is needed for the relevant purpose or is legally required. The main guidelines are:
Active Account Information
Your information will be retained for as long as your account is active. If you close your account, we will arrange to delete or anonymize your personal information within a reasonable time.
Financial Transaction Records
Due to legal and regulatory requirements, transaction records may be retained for a set period even after an account is closed. This period is determined by applicable law.
Backup and Log Files
System logs and backups are generally kept for a limited time and are created for security or technical reasons. They are deleted on a regular basis.
8 Your Rights Regarding Your Information
You have certain important rights regarding your personal information. karkya respects these rights and supports you in exercising them:
Right to Access
You have the right to know what information we have collected about you and how it is being used. Upon request, we can provide you with a copy of your information.
Right to Correction
If there is any inaccuracy or incompleteness in the information we hold about you, you may have it corrected. This can be done through account settings or through the support team.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete if there are legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for marketing communications or other specific purposes. You may withdraw your consent at any time.
9 Protection of Minors
karkya provides services only to individuals aged 21 or older. Information is not intentionally collected from any person under the age of 21.
Registration by Minors Is Prohibited
During the registration process we verify age, and in cases of doubt we request identity verification (KYC). If we become aware that a minor has created an account, that account will be closed immediately and the stored information will be deleted.
A Note for Parents and Guardians
If you suspect that your child or a minor dependent has accidentally registered on karkya, please notify us immediately at [email protected]. We will take prompt action.
10 Policy Changes and Updates
karkya periodically reviews this privacy policy and updates it as needed. If there are significant changes to the policy, we will notify you in the following ways:
Notice of Changes
- A visible notice will be published on the website.
- A notification may be sent to your registered email address.
- The date of the update will be displayed at the top of the page.
- For significant changes, confirmation may be requested at the time of login.
If you continue to use the platform after the updated policy takes effect, you will be considered to have agreed to the new policy. We therefore recommend checking this page regularly to stay informed about new updates.
Have a question about privacy?
Our support team is always ready to help with any questions about this privacy policy.
Email: [email protected] | Support: 24 hours, 7 days (BST, UTC+6)