Frequently Asked Questions
karkya FAQ —
Answers to All Your Questions
Detailed answers to the most common questions about accounts, payments, bonuses, games and security — all on one page.
karkya is a fully Bengali-language online gaming platform for players in Bangladesh. From new players to experienced bettors, everyone has questions. This page brings together simple and accurate answers to the most frequently asked questions about opening an account, payments via bKash and Nagad, the welcome bonus, cricket betting, slots games and responsible gaming. If you do not find the answer you need, contact our support team directly below.
Account and Registration
To open an account at karkya you need an active mobile number, a valid email address, and you must be at least 21 years old. The registration process is simple and fast — your account will be active within just a few minutes and you can start enjoying all games and promotions.
No, each person is allowed only one account at karkya. Creating multiple accounts using the same device or the same personal details may result in all accounts being suspended and balances being forfeited. Please follow this policy strictly to maintain a fair and honest gaming environment.
On the login page, click the 'Forgot Password' option. A reset link will be sent to your registered email. Click the link and set a new strong password. If you have trouble, contact karkya's 24/7 live chat support directly — we will assist you in Bengali.
To verify your account you will need to upload a clear photo of your National ID (NID) or passport and a recent selfie. The karkya team usually completes verification within 24 hours. Once successfully verified, you will have full access to all features including withdrawals.
Deposits and Withdrawals
Money deposited to karkya via bKash is usually credited to your account instantly — in most cases within just a few seconds. During busy periods on the banking network it may occasionally take 5-10 minutes. If it takes more than 15 minutes, contact live chat immediately.
The minimum deposit amount at karkya is ৳300 for all payment methods. This applies to bKash, Nagad, Rocket, Upay and bank transfer alike. Even this small amount is enough to get started with the welcome bonus and promotions.
Withdrawal requests from karkya are usually processed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳800. If your account is fully verified the process is even faster. Bank transfers may take a little longer due to the bank's internal processing.
Yes, Nagad is fully supported at karkya. Both deposits and withdrawals can be made via Nagad. The process is just as simple and fast as bKash. Complete your payment through the Nagad app or by dialling *167#. In addition to Nagad, bKash, Rocket, Upay and bank transfer are also available.
karkya does not charge any additional platform fees on deposits or withdrawals. However, mobile banking services (bKash, Nagad, Rocket, Upay) may apply their own service charges. Bank transfer may also be subject to the relevant bank's charges.
Games and How to Play
To bet on BPL matches at karkya, go to the cricket section and select an ongoing or upcoming match. Various markets are available including match winner, top batsman, highest runs and total sixes. Check the odds for each market and place your bet. With in-play betting you can also place bets while the match is in progress.
At karkya, PG Soft's Fortune Tiger, Fortune Rabbit, Mahjong Ways and Wild Bandito are especially popular. Pragmatic Play's Gates of Olympus and Sweet Bonanza, and JILI's Fortune Gems and Super Ace have also gained a strong following among players. Spribe's Aviator crash game is also a firm favourite with players in Bangladesh.
Yes, karkya is fully mobile-friendly. You can enjoy the full karkya experience from any browser on your smartphone without downloading a separate app. The site works smoothly on both Android and iOS devices. Live games run best with a good internet connection.
RTP (Return to Player) is the theoretical percentage of long-term average returns for a game. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered over the long term. This is not a guarantee of winning in any particular session — every spin is independent and random. karkya ensures fair play across all games.
karkya's live casino lets you play with real dealers via live video streaming. Various table games are available from the Evolution Gaming and Ezugi portfolios, including Roulette, Baccarat, Blackjack and Teen Patti. A high-speed internet connection gives you the smoothest experience.
Yes, betting is available at karkya on major cricket tournaments including the T20 World Cup, IPL and Bangladesh Tigers international matches. Special odds and markets are available during tournaments. You can place bets both before a match and while it is in progress.
Bonuses and Promotions
On your first deposit at karkya you will receive a 150% bonus, up to a maximum of ৳8,000. For example: deposit ৳1,000 and you will receive a ৳1,500 bonus — making your total balance ৳2,500. No special code is needed; it is added automatically with your first deposit.
The wagering requirement for the karkya welcome bonus is 20x. This means that to withdraw winnings from the bonus, you must wager 20 times the bonus amount. For example: if you receive a ৳1,500 bonus, it becomes withdrawable after a total of ৳30,000 in bets. Bets placed on any game — slots or sports betting — count toward the wagering requirement.
karkya's VIP program has 4 tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.6%), Gold (up to 0.9%) and Platinum (up to 1.2%). As you play more your tier rises, unlocking cashback, special offers and priority support.
Yes, karkya runs regular promotional offers — reload bonuses, weekly cashback, slots tournaments and special offers during festivals (Eid, Pohela Boishakh, Victory Day). After your first deposit, depositing ৳5,333 or more gives you the chance to earn up to ৳8,000 in bonuses. Check the promotions page regularly for the latest offers.
Bonus balance can generally be used for slots and sports betting. The terms for using bonus balance on live casino or table games are stated in the bonus terms and conditions. For details, check the terms and conditions page or ask via live chat.
Security and Responsible Gaming
karkya uses full SSL encryption technology, which keeps your personal information and transactions secure. All games are operated under a fair play policy and a random number generator (RNG) ensures unbiased results. Keeping your funds safe is our top priority.
No. karkya is operated exclusively for persons aged 21 and above. Age is verified during account verification. Access by minors is strictly prohibited and this policy is rigorously enforced. Please prevent children or teenagers from accessing this site on their devices.
karkya places the highest importance on responsible gaming. If you feel that your play is getting out of control, visit the Responsible Gaming page and activate deposit limits or self-exclusion. Our support team is always ready to help you sensitively in Bengali.
To activate self-exclusion, go to your account settings or submit a request directly to karkya's 24/7 live chat support. Once self-exclusion is active, you will not be able to log in to your account for the specified period and no deposits will be accepted. This is handled with complete confidentiality.
karkya's customer support is active 7 days a week, 24 hours a day — in line with Bangladesh Standard Time (UTC+6). Instant assistance is available via live chat from any page on the site. You can also contact us by email: [email protected]. All support is provided in Bengali.
Still have questions?
Our team is by your side 24/7. Ask any question via live chat or email — and get a quick reply in Bengali.
Live Chat Support
Chat directly from any page on the site. You will typically get a response within seconds.
Email Support
For detailed issues, email us at: [email protected] — we usually reply within a few hours.
Ready to start playing?
Join karkya and get a 150% welcome bonus — up to ৳8,000.
For ages 21+ only. Play responsibly.